Marketing and enrollment call monitoring, scored against CMS and state criteria
MemberONE monitors Medicaid and Medicare marketing and enrollment calls, scores them in real time, and produces the audit-ready documentation your team needs before an examiner asks for it.
Marketing compliance oversight just got harder to satisfy manually
CMS has reported that more than 80% of sampled 2021 marketing calls reviewed had compliance deficiencies. OIG’s February 2026 Industry Compliance Program Guidance for Medicare Advantage — its first major update since 1999 — raises the bar further, alongside CMS’s Third-Party Marketing Organization (TPMO) requirements for call recording, disclaimers, and reporting non-compliance.
Ad hoc call review can’t keep pace. A defensible program needs continuous monitoring, consistent scoring, and documentation that’s ready before it’s requested.
What MemberONE delivers
Call center monitoring
Call recording and AI transcription of marketing and enrollment calls.
Real-time compliance scoring
Every call scored against CMS and your state’s specific criteria.
Audit-ready reporting
Documentation structured for CMS and state review, ready on request.
How it works
Criteria configured to your state and CMS requirements.
Calls are recorded, transcribed, and reviewed.
Each call is scored and the result is documented.
Findings are reported and flagged issues routed for action.
Criteria update as CMS and state rules change.
Regulatory coverage
Configured to the rules that actually govern your marketing and enrollment activity.
Built on Salesforce’s platform security.
MemberONE inherits Salesforce’s platform infrastructure, role-based access, and audit logging — the security posture Salesforce publishes for its platform, applied to your compliance workflow.
