Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. Darius Tahir May 22, 2025 At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency. “That’s … Read more
Industry News
Even Well-Intended Laws Can’t Protect Us From Inaccurate Provider Directories Bernard J. Wolfson July 26, 2022 If you have medical insurance, chances are you’ve been utterly exasperated at some point while trying to find an available doctor or mental health practitioner in your health plan’s network. It goes like this: You find multiple providers in … Read more
